Your Satisfaction Guaranteed

At 99clubhouse.com, we prioritize your satisfaction above all else. We understand that sometimes circumstances may arise where you need to return or exchange a product. That’s why we have formulated our refund policy to ensure a hassle-free and transparent process for our valued customers.

1. Eligibility for Refunds

We believe in providing fair and reasonable refund options to our customers. To be eligible for a refund, the following conditions must be met:

1. The item must have been purchased directly from our website, 99clubhouse.com
2. The request for a refund must be made within 15 days of the purchase date.
3. The item must be in its original condition, unused, and undamaged.

2. Refund Process

To initiate a refund, please follow the steps outlined below:

1. Contact our customer support team at support@99clubhouse.com. Provide them with your order details and the reason for the refund request.
2. Our customer support representative will guide you through the process and may ask for additional information or evidence if required.
3. Once your refund request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

3. Returning the Item

Change-of-Mind Returns

We understand that your preferences may change, and you may no longer require a product. For change-of-mind returns, please follow these steps:

1. Initiate the Return: Within 15 days of purchase, raise a return request from your account or contact our customer support team to initiate the return process. You can reach us through support@99clubhouse.com or by using our online support chat.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number. Please include this number with the returned product.
3. Return Shipping: You are responsible for the return shipping costs unless otherwise specified. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Product Condition: The product must be returned in its original condition, unused, undamaged, and in its original packaging.
5. Refund Processing: After receiving and inspecting the returned product, we will process your refund. Please note that the refund amount may be subject to deductions for any applicable restocking fees or return shipping costs.

When returning the item, please ensure the following:

1. Package the item securely to prevent damage during transit.
2. Include the RMA number provided by our customer support team.
3. Ship the item to the address provided by our customer support team. We recommend using a trackable shipping service to ensure the safe delivery of the item or advised by a customer representative.

4. Refund Options

Upon receiving and inspecting the returned item, we will proceed with the refund. You have the following refund options:

1. Full Refund: If the item meets the eligibility criteria mentioned in Section 1, we will issue a full refund to your original payment method. Please note that it may take 15 business days for the refund to be reflected in your account.
2. Store Credit: If you prefer, we can provide you with a store credit equivalent to the refund amount, which can be used for future purchases on our website.

5. Exceptions and Non-Refundable Items

While we strive to accommodate our customers’ refund requests, certain items are non-refundable. These include:

1. Digital Products: Products such as e-books, software downloads, or any other digital goods are non-refundable once downloaded or accessed.
2. Gift Cards: Gift cards purchased from our website are non-refundable and cannot be redeemed for cash.

Your Satisfaction is Our Priority

At 99clubhouse.com, we take pride in providing high-quality products and exceptional customer service. If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer support team. We are here to assist you and ensure your shopping experience with us is nothing short of excellent.

Remember, your satisfaction is guaranteed, and we look forward to serving you again soon!